Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
This online marketplace has altered its measurement guidelines for women's and children's clothes without notifying every member regarding the update.
Digital Channels Response
Numerous buyers and vendors are expressing on platforms stating that platform listings now display an altered size classification than originally posted as a result of the reclassification.
The platform stated the revised method more closely matches comparable marketplaces.
They have suggested members to review their products and manually change the size if necessary, which has left users frustrated.
Sizing System Changes
Before the change, the sizes had both a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
For certain items, the sizing has been recategorised - such as a large size was formerly size 12 but is now a UK 16-18.
Shopper Accounts
A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Stephanie Gallen, from Glasgow, explained products she uploaded featuring size 14 markings were displaying on the service as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.
Manual Updates
A different user, from Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she stated.
Marketplace Information
The app has more than 100 million shoppers, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: earlier, the platform withdrew an update to its shipping options after backlash from users.
